FYidoctors - New Westminster - Doctors of Optometry - New Westminster, British Columbia

Baby A.

FYidoctors- New Westminster! The team is super friendly, professional, and always goes above and beyond to help. From start to finish, everything is smooth and hassle-free.

They have a great range of frames, and the customer representatives are always kind and helpful. I’ve been a repeat customer for years, and I’ll admit—I’m not the easiest client! But they always find a way to ensure I leave satisfied.

A special shoutout to my favorite staff, Raegan—he’s incredibly patient and makes every visit a great experience. Kudos to him for doing an excellent job every time I go in for a new frame and glasses fitting! And if I ever have an issue, the team is always happy to help.

I highly recommend FYidoctors New Westminster to anyone looking for quality eye care and eyewear. I’ll definitely be coming back!

Jonathan A.

FYI Optometry has been an outstanding clinic for my family and me. From the moment you walk in, the front desk staff are welcoming and efficient — the check-in process is always seamless, and we’ve consistently been seen right on time for every appointment.

The optometrists are incredibly thorough and take the time to explain everything clearly during the eye exams. They never make the appointments feel rushed and genuinely care about your eye health and comfort. It’s that level of attention and professionalism that gave me the confidence to transition my entire family to FYI Optometry.

We always feel well taken care of, and it’s reassuring to have such a reliable and friendly clinic right here in New Westminster. Thank you to the entire FYI team for your continued support and excellent service!

Jonathan L.

Great experience at FYi Doctors New Westminster!

Dr. Chan was thorough, professional, and incredibly knowledgeable. She took the time to explain everything clearly and made me feel completely at ease during the exam. I never felt rushed, and she answered all my questions with patience and care.

I also picked up my first-ever pair of reading glasses, and I couldn't be happier with them! The staff helped me find a style that suited me, and the whole process — from eye exam to picking frames — was smooth and stress-free.

Highly recommend FYi Doctors New West if you're looking for expert care and great service!

Gayle A. H.

I love this place but PLEASE GO BACK TO SCRUBS. It does not look any different from a lenscrafters or a specsavers now and to be very honest with you, it looks like there have been budget cuts for the staff which is very sad considering they offer much better healthcare and glasses assistance than those other scammers. It was easier for me, as an older lady, to see who worked there and it looked much more professional. The eye exams here are a bit pricier but better in quality but you have to LOOK THE PART. And I don't mean business like either, this is a medical establishment, not a winners.... I got dilated and got tests done the other day by a lady in a dress wearing latex medical gloves, how strange. My family members had the same opinion, seems like the company took away the staff's scrubs and are trying to turn this place into one of the scammers instead of a place created by doctors. Please put the scrubs back on and offer masks and sanitization like every other clinic on this floor.

David V.

My elderly mother in law broke an arm on her glasses and they took care of it right away when we walked in. The checked coverage and she's getting a new pair! Quick friendly and thorough service. Much appreciated.

AJ G.

All eye care can be done here, we’ve been coming for 5 years and always receive great service. The front staff is both fun and efficient, Dr. Head is a fantastic optometrist, soft spoken and very knowledgeable.. People advising you on all things glasses provide honest feedback and select the perfect number of frame options to choose from. Thanks FYI!

S23 W.

Great service! The staff took the time to help me find a frame that suited me and I am really pleased with their input. Very nice staff and great quality frames and lens. I would recommend their services to anyone.

Stuart A.

Broke the arm on my glasses, took them in first thing in the morning to get repaired and managed to get an appointment with the optometrist, for an eye exam, buy new lenses and frames all within 1.5 hrs. The front staff were more than accomodating, friendly, and considerate. I was surprised at their promptness as this is a very busy location. Thank you staff and DR.