HealthPoint Medical Clinic - Langley, British Columbia

jyoti T.

Zero stars, this review is about office manager Alison with whom I spoke over the phone on November 15/2024. I called about the lab requisitions given by Dr Gill for the ultrasound, when I was trying to book the appointment with laboratory they wanted to receive a call from doctor’s office.

It was so hard for office staff to understand my concerns. And office manager Alison threatened me that she will hang up my phone and no one will talk to me in the clinic.

I am sick, going through so many health issues and at the same time she decided to yell at me by passing such statements. I was not calling the office to pass some time or chill over the phone.

She is very rude, arrogant and very unprofessional who is capable of giving stress to already stressed and sick patient.

She definitely needs more training on how to deal with patient.

AllShallTravel T.

He cares. They care. They are above and beyond!
Dr.Parsons and his staff are incomparable to any other medical clinic I’ve EVER been to. They all take the time to know you, to care for you and to listen. Yep, they actually listen!!! Dr.Parsons doctors like EVERY doctor should in this day and age. It’s about the patients as people, not a dollar sign.

I have never experienced such an amazing office and don’t think they will ever be topped. I’m staying for as long as I possibly can!

Thank you Thank you Thank you
Never stop caring!!

Mohamed A. A.

Good service, clean, there is a parking lot, and they speak Arabic also

Heather

Zero stars. This review is regarding the office manager Alison and Dr Gill after my experience this week. 4/4/2024

After over a year of being on the wait-list for a family doctor (yay Canada healthcare) I was referred to this clinic and didn't even make it past the application process. I asked for a digital application.

A: "Applications are given out at the office only so we can track how many have been handed out, Unfortunately we do not email them to patients."

They ignored my follow up email suggesting improvements to this system or a work around. I said I’d pick up the application but expressed how unhappy I was and I would be sharing this experience on google, I was sent this email in response,

A: "Thank you for letting us know. I spoke with the doctor and he states that threatening to post bad reviews about the office marks a clear breakdown of a trusting and mutually respectful patient and physician/clinic relationship.
Our office has a zero tolerance policy when it comes to rudeness to staff.
Therefore we will be notifying the division that they can add you back to their list as this is clearly not the right fit for you."

So has everyone here who's ever posted bad review about the reception and office management broken physician/clinic relation?

My final thoughts: the office management is on a power trip, lazy, & inconsiderate. Gas and time to commute across town = $$. My knee is injured and flaring and I prefer to keep weight off at the moment but I shouldn't even have to write that. What if I was disabled, physically ill, etc. It's insensitive & ridiculous to refuse care to people over your outdated application process.

Call me rude I don't care, I'll say it again, you treat your application quota with more importance than patients needs. Idk what Alison told Dr Gill but hopefully he reads this for his/herself.

Z A.

Yesterday, I called this clinic to let them know that I got into a car accident and I needed to get checked in. The lady who answered told me that their first available walk-in is tomorrow at 8:30am. Today, I got dropped off around 7:30am & waited in the parking lot in case of a line up. I saw on the clinic door that business hours are 9-4. When I saw someone inside, I called in around 8:21am to ask about their walk-in hours because on the door it said 9-4. The receptionist picked up sounding very bitter on the phone interrupted me even before finishing up my question to say they are open at 8:30 and then hanged up the phone in my face. After she opened the door, I was the first patient & I asked for a walk-in. She told me their first walk-in was in 15 minutes, which was strange because when I called in the clinic yesterday, I was told the first walk-in was at 8:30am. Regardless, I told her that I’ll wait. Then she asked me what was the reason for the visit & I told her that I got into a car accident & I had been feeling stressed out at work & so I needed a medical note and referral. She told me that they don’t do claims or referrals or see patients who already have a doctor! That didn’t make sense to me as I had been to a walk-in clinic & wasn’t denied seeing a doctor. I told her I really needed to see a doctor; she still denied me to see a doctor, even when I already called the day before and informed the clinic the reason of my visit. After that, I left the clinic and called my doctor’s office to inquire if these claims that the receptionist made at this clinic were true. They said that it was very bizarre of her to say and the claims that she made are not accurate about walk-in clinics. Walk-in clinics are to take on any patients, give medical notes, do referrals, and process claims. This receptionist is clearly discriminating after seeing my face because when I called-in yesterday, none of these bizarre claims were made when I mentioned the exact same reasons. I’m utterly disappointed & hurt by this clinic as it subjects patients like me to be treated terribly, unkindly, and with discriminatory behaviours.

harpreet S.

Dr. Gill is one of the best doctors I have met so far. He is a good listener and he genuinely cares about his patients. The front girls are also friendly. Glad to have found you guys.

susan S.

So very pleased with the care my family gets from Dr. Parson Sr. and Jr. Blessed . Treated with kindness and respect from all staff there

Chris

I moved to Canada in July 2022 and began the search for a family doctor. I signed up via the LFDP google webform and didn't hear back from them for some time. During that time I managed to land a doctor in Pitt Meadows - but I found their care lacking and they would only accept phone appointments. As I moved to Langley I continued to look for family doctors closer to home and eventually I was placed with HealthPoint Medical Clinic.

In September 2023, I reached out to the HealthPoint Medical Clinic to ask them what the onboarding process was and I received a response:

"The intake process is 1-2 weeks. Someone from the office will reach out and book a meet & greet appointment with you."

I sent in all of the application paperwork and patiently awaited their staff. Eventually two weeks became two months and then in November I reached out by phone having not heard anything from their staff.

At this point their staff told me that I had been rejected because I had noted I already had a family doctor. They didn't even reach out to let me know I had been rejected. I passively accepted their decision, but my wife had not and called them back to clarify. As we spoke with another staff member the original person I spoke to took the phone from them and bluntly told me that they "shredded my application" and I was rejected.

At this point I felt like it was an accusation, as if I were trying to "play the system". But I'm an immigrant. I barely know the system. I came here and needed a family doctor to manage my chronic conditions. I tried the various options to get a doctor and eventually was placed with one in March 2022. How is it my fault that I wanted to switch to a doctor closer to where I live? I didn't lie on my applications, and I made it plainly clear that I had a doctor but wished to switch to a new doctor.

This entire experience has been disappointing and slightly humiliating, perhaps words that a healthcare division doesn't wish to have associated with their standard of care.

It also seems that there are many bad reviews for a "rude" receptionist at this clinic, maybe she should consider how she treats the sick and needy before considering continuing in this profession. Or maybe that should be the role of her employer.