Launch Rehab New West - New Westminster, British Columbia

Muneez A.

I’ve been coming to Launch for a long time now, and it truly feels like a second home. Jasleen, my physiotherapist, is incredibly kind and knowledgeable—I’ve felt so much better since starting my sessions with her. Leslie, the massage therapist, is also wonderful; her sessions always leave me feeling deeply relaxed. My husband sees Gianne for deep tissue massage and absolutely loves it. The whole team in New Westminster is fantastic. I also want to commend the front desk staff for their excellent customer service—they’re always polite and welcoming. Carson, in particular, brings great energy and always makes the reception area lively and enjoyable by his little jokes. Overall, everyone at Launch is kind, professional, and very helpful. Thank you, Launch!

Sandeep H.

Alex Carrod is my physiotherapist and he is the BEST! He’s been absolutely integral to my healing journey. I originally came to him with a hip flexor injury I sustained from running, which was initially so painful I could barely lift my leg out of bed. I had done a Google search for local physios & booked in with him because of his own running background. From my first treatment, I knew he was the guy. He was able to immediately assess the injury, pinpoint the issues that had lead me there, and come up with a treatment plan to get me pain-free again. I also appreciate that his plans aren’t an overwhelming regime - they are simple, time efficient & very effective. His dry needling technique has also been hugely successful in getting those deep, tight muscles to release - I can always feel the difference the next day. And beyond all of his incredibly professional skill & capability - he is truly a wonderful human! He has such a kind, easygoing demeanour, I’ve always felt completely comfortable around him & supported. He has continued to advance my program in a way that feels good - never pushing me further than I am physically capable of, but always building on our progress with every session, and prioritizing my goals and how to get me to where I want to be. His earnest interest in my recovery and encouragement have not only done wonders for my injury, but also my confidence - I never thought I’d be a runner again. Today I ran a 5k again without a single niggling hip pain (which at one point felt unthinkable) and thanks to him, I feel confident that I will get back to the longer distances I used to do. I couldn’t have gotten this far without Alex, and I will continue to see him as I keep on this journey. I'm very grateful and truly can’t recommend him enough.

I’ve also recently begun seeing Joshua Mallo for RMT treatment and wow! My lower body needs extra TLC due to my hip problems and his treatments have been amazing. He is super thorough in his sessions & I can tell how incredibly knowledgeable he is about the human body because he always manages to get into all the right spots to relieve tension & tightness, and I feel soooo much better after. I also always request very firm pressure & he delivers! But he is also always checking in with me to ensure I am comfortable. He also has such a wonderful energy, he is a very warm and friendly person & I always feel completely at ease on the table.

I feel very spoiled to have two such incredibly wonderful and expert practitioners treating me.

Also a special shout out to the front desk staff - they are all so lovely and welcoming, I’ve had nothing but great interactions when visiting & over the phone. Big fan of Launch Rehab 🙂

Dimitrije D.

Excellent Running Assessment experience with Alex Carrod

I had a fantastic running assessment with Alex Carrod at Launch Rehab, and it exceeded all expectations. Alex took a detailed look at my running form, cadence, and overall technique using video analysis and clear, professional guidance.

What stood out most was how approachable and easy-to-understand the feedback was. He highlighted changes that I can apply to my stride and hip alignment that I hadn’t noticed before, and provided actionable tips and exercises.

Even though I’m not currently injured, I came away with a strong plan to prevent future problems. The session included personalized advice on strength, mobility, and training adjustments that will help me stay injury-free and perform better over time. I’ve already noticed that my running feels smoother and more controlled, with better rhythm and cadence.

Highly recommend to runners of all levels!

Tina D.

I've been working with physio Alex Carrod, and the experience has been nothing short of amazing. I initially came in with a minor meniscus tear from a weightlifting injury, and Alex has been incredibly patient, knowledgeable, and attentive. He takes the time to understand my concerns, checks in regularly, and ensures the treatment plan feels right for me. Thanks to him, I’m regaining my confidence back and am starting to move like I used to.

Plus, I’m always welcomed by the friendly team at the front desk!

Anthony H.

I started going to launch after a back strain in the gym that wouldn't go away on it's own with time, and at the recommendation of my partner who started going before me. I also know Joshua from working out together, and his own story of a gym injury, and how it led to him become want to help others and become an RMT. Being someone who doesn't go to see doctors very often, I felt almost out of place at first, but Lux at the front desk was very welcoming, and he continues to be every time, which is always a nice way to start a session. I had booked an assessment with Gurpreet, who was very knowledgeable at diagnosing all the accumulated aches from years of weightlifting with no guidance, thanks to her I have gone from having vague ideas that "somethings hurt" to walking away knowing what was strained, and having stretches and preventative exercises to relieve them.
Everyone I had the pleasure of interacting with at this clinic is so friendly and professional, and I would readily recommend them for rehab and physio needs!

L T.

I’ve been seeing Harleen at Launch Rehab in New Westminster for my back, and I honestly can’t recommend her enough. From the very first appointment, she made me feel totally comfortable and really took the time to listen and understand what was going on.

She explained everything clearly and gave me exercises that were actually doable and effective — I noticed improvements pretty quickly. I also appreciated how she kept checking in and adjusting the plan based on how I was feeling.

Harleen is super friendly, professional, and clearly knows what she’s doing. The clinic itself has a great, welcoming vibe too. If you’re dealing with back pain or any kind of injury, definitely check her out — she’s made a big difference in my recovery.

Sergii G.

I’ve been receiving treatment from Alex Carrod, and it’s been an outstanding experience. Alex is not only highly professional but also friendly and approachable, making it easy to feel comfortable. He takes the time to explain everything clearly, ensuring I understand how each exercise and procedure will help address my issues.

In just a few sessions, Alex helped alleviate the neck and shoulder pain I had been experiencing almost daily for a month. The combination of needling, massage, and physiotherapy exercises has made a noticeable difference—I’m pain-free and feel much better overall. Additionally, we’re working through my lower back problems and several disc protrusions. While this will be a longer journey, I’m already feeling significant improvement.

I highly recommend Alex’s services to anyone in need of physiotherapy care.

Tatjana J.

I had the privilege of working with Corey Chan after a car accident left me with significant pain and discomfort. From the moment I walked into his office, I knew I was in good hands. He is incredibly knowledgeable and skilled, taking the time to thoroughly assess my injury and explain how the therapy would help alleviate my pain.
What really sets him apart is his dedication to his clients. He’s not only committed to helping you feel better in the moment but also to ensuring long-term healing. He goes above and beyond in his treatments, incorporating various techniques tailored to my specific needs. I never felt rushed during sessions, and he always made sure I was comfortable and informed every step of the way.
Additionally, he’s very easy to work with. Whether it’s scheduling appointments or communicating about my progress, he’s always responsive, flexible, and genuinely invested in my recovery. It’s clear that he cares deeply about his clients' well-being, and it makes a huge difference in the overall experience.
Thanks to his expertise, I’ve seen significant improvement in my mobility and reduction in pain. I truly appreciate the care and attention he has given to my recovery process, and I wholeheartedly recommend him to anyone seeking relief from injury or pain. He’s a true professional who excels at what he does!