Tammara K.
1/5
This review is a reflection of my experience.
LYM’s website outlines the service I purchased as including "a customized health strategy using the DESSERT framework."
I spoke with Rachel, the Intake Coordinator in early July 2021. She explained the service to me and advised the cost was $1,200 and included two visits. I scheduled my first appointment for July 13, 2021. Dr. Sweeney wouldn’t do a video call. My entire care was administered via telephone. I was encouraged to fill the lengthy and comprehensive forms out quickly so that Dr. Sweeney would have ample time to fully review in advance of my appointment. I submitted the forms the next day.
Dr. Sweeney arrived to the first appointment and had not reviewed any of my information and spent most of that hour reviewing my responses and complaining about the volume of information I had provided on her forms. Her bedside manner felt cold, disconnected, flustered, rushed and uncaring to me. She ordered a number of tests and concluded our appointment.
I saw her again on August 18, 2021. She spent most of the hour reviewing my results and prescribing hormone replacement drugs. When I reiterated what I had already shared in my first appointment, that I had pursued this option in the past without good results she advised, “well then there is not much I can help you with.” In the last few minutes of the call, when she still had not covered most aspects of her advertised DESSERT model, I inquired directly.
Her responses included:
DIET - Eat fewer meals and when I advised I fast, she said, "well then there is nothing I can do to help here."
EXERCISE - Dr. Sweeney’s only comment in this area was, "exercise will never help you lose weight".
SUPPLEMENTS - Dr. Sweeney had never read the information I submitted about what I currently take. She responded, without looking at what I currently take, "just keep doing what you are doing".
STRESS AND SLEEP MANAGEMENT - no comments from Dr. Sweeney.
I was then rushed off the phone. For $1,200 I got two hours of her time, she ordered a bunch of tests, prescribed medication and offered no medical advice beyond what I would get in an appointment with my family doctor. There was a wide gap between the service I was promised both on her website and through her employee and what was delivered, so I submitted several inquiries by email and phone with no response.
On September 19, 2021 I received a message sent to all clients advising Rachel had left the practice, that the role was vacant and “only urgent requests will be managed until such time that we fill our MOA reception position.”
On October 13, 2021 I received an email with the subject line, “We are back in full force with new faces to greet you when you visit Live Young.”
It was clear, despite them now being fully staffed, that I would not be receiving a response to my inquiries, and feeling fully dissatisfied with the lack of customer care and the non-delivery of the service I was provided, I submitted a complaint to my credit card company to have the payment pulled back. My credit card company conducted a full review and made many attempts over several months to speak with Dr. Sweeney to understand her position. They also received no response and thus they pulled back the payment and returned the funds to me. And I heard nothing further from Dr. Sweeney.
Until 12 months after my engagement with Dr. Sweeney, I was contacted by a collection agency with a demand for payment.
It has become clear to me that Dr. Sweeney has no regard for my care and I was simply a business transaction. She has no regard for ensuring full delivery of services or hearing her patient's perspective. Her disdain of communication seems to be so significant that rather than having someone from her office call me to understand my concern, she is outsourcing patient communication to a collection agency.
