Carol Davis
1/5
I usually don't write reviews, especially for smaller businesses, because I know how they can easily overshadow negative feedback with stellar reviews. However, I feel compelled to share my experience to help others avoid the same frustration.
I brought my Lincoln Nautilus in for service on May 24, having scheduled an appointment well in advance. Upon arrival, I was informed that parts needed to be ordered. Understanding that this could take some time, I patiently waited. Four weeks later, I returned to check on the progress, only to be told that they hadn't had a chance to work on my car yet. They rescheduled me for June 28.
On June 28, I went back, expecting my car to be ready, but it still wasn't. I was then told to come back during the first week of July. By this time, my patience was wearing thin. When I returned in early July, they once again informed me that the car was not ready. On July 15, after nearly two months of back-and-forth, I was told that my car still wasn't ready and that it wouldn't be completed anytime soon because the technicians were starting their summer holidays.
Frustrated and fed up after nearly nine weeks of waiting, I finally asked for my keys back and decided to take my car to Taylor Ford in Moncton. To my dismay, when I drove it home, it sounded awful, and now the backup camera doesn't work—clearly, someone had tampered with it. It seems to me that they couldn't figure out the problem and refused to admit it.
I believe this entire ordeal stems from the business being severely understaffed. Management needs to step up and do a better job. The service department is on the frontline of customer satisfaction, but they can't perform effectively if they don't have enough staff to handle the workload. This has been an extremely disappointing experience, and I hope they address these issues promptly. Do better management!
