Tri-Cities Mental Health and Substance Use Centre - Port Coquitlam, British Columbia

Christina S.

Like many public health centres it can be hit or miss at Tri Cities Mental Health, depending on who you get assigned to your case. I have been a client since 2017. Originally being very unhappy with a past case worker, I was thankfully matched with Ingrid in 2019 after a crisis and she has helped transform my life immensely. She is one in a million that truly cares about each of her clients and goes above and beyond to help you. Ingrid helped set me up with a community outreach worker, helped me figure out disability, helped me with DBT therapy and was always just a text or phone call away. She has truly saved and changed my life for the better, I will forever be grateful to Ingrid at Tri Cities Mental Health. Mike is also another team member that cares about clients and has helped me a lot. I think this centre has its challenges but there are people here that do care and do want to help. Don’t give up asking for help or advocating for yourself.

Driggy

Not sure why such low ratings. These guys took care of me, provided me with meds I desperately needed and quality of my life has never been better. Only thing I regret is not asking for help earlier. The psychiatrist even thanked me for getting my blood work done in a timely manner. I'm super happy with these guys

Update: Read the reviews and it seems to me that most people are mad that they can't get what they want. I've never had drug issues and I was actually having real problems. A lot of these comments seems like the people that either expect magic to happen or want to get the drugs while not having a real problem. I had zero issues getting prescription because I actually needed it.

Emily M.

This place is a joke as is all mental health care in Canada for adults. Worst CBT therapy Ive received, and when my caseworker found out I didn’t like it i had a new one for my last appointment here. And this is after an unaliving attempt so I was very fragile. Patient care should come before ego. Finding help should not be so difficult

M

I have severe mental health issues and insomnia which makes it incredibly hard to get out of bed. I was going here for over a year and progressively getting worse but was not getting the help I needed. They tried two medications which did not help and didn't try anything else, even though I was telling that I am getting worse everyday. I ended up missing three appointments because I can barely function and they closed my file because of it. I needed help and instead of providing it, they turned me away. I feel like I was being punished for my mental illness. If they helped me, maybe I wouldn't have missed those appointments. I can't say that for sure but what I can say is that I felt like no one ever cared. What they did do for me is help me get on disability and for that I am very grateful. I hope other people can get the help they need.

Millie M.

Absolutely useless and unhelpful. Don't even bother coming here if you can avoid it. The psychiatrists and staff here are terrible people. The report they wrote and sent to my doctor about me was riddled with errors and even falsely accused me of lying about my trauma regarding smear campaigns run against me in my youth and childhood abuse. Talking to a brick wall for an hour not only would've been far more therapeutic and beneficial, it would've also never ruined my medical record like these people have.

Jimmy H.

The receptionists honestly tries their best to do what they can to provide a service, but with impatience from the receiving end, you will find yourself with back to square one with no gained information. To each of their own, you receive what you deserve. Helen Roemer, my case manager, is a down-to-earth and kind woman that really just wants her patients to feel listened, loved and respected. My doctor, Dr. Unger, is honestly one of the most amazing, loved and profound doctor that I have not met for a long time. Honestly, if you are really willing to talk and listen, the same treatment will be returned to you.

Lindsay V.

Irresponsible mental health workers.

They cut me off from services because I moved. I asked them to wait until after Christmas as it was December and my husband had died and Christmas was a really hard time for me. They cut me off anyway. I went through Dec with no support as I was on a waiting list in my new community. I relapsed into a deep depression and was having suicidal thoughts.

I never felt like the staff cared. It always seemed like they were too busy to talk to me and when I did get to speak with someone it seemed like I was a huge burden for them.

It's very unfortunate that this service is so unhelpful.

Marguerite P.

I needed drastic help as I was quite distraught and though I might harm myself. I was told by the receptionist the wait to hear back was up 6 to 8 weeks. The receptionist was amazing she heard in my voice I needed help now. She said she wasn't a mental health worker but told me to go to Emergency seeking psychological help. They could assist me straight away. She was kind and warm. I would give her a 10 star.

I'm sure she was responsible for the call I received from a worker within a day. Awesome I thought, but after going through my story with this person all she could do was question me, and offered to tell me about two different groups they had going at their place. That isn't going to work for me, I needed someone I could relate to and trust to get through the hell I was living. i didn't get help here. I got a pat on the head (which probably wasn't her aim) and told 'well not sure what I was told' other than 'we cannot help you'. My cousin who is a psych nurse was shocked. I recommend them if you want to divulge you history and struggles in a group.

I went in a week later and gave the receptionist a gift card for hearing my pain. She was so surprised...to hear her compassion was helpful. She made me feel like a heard.