WELL Health Medical Centres - Point Grey - Vancouver, British Columbia

Franck

Dr Hanan Farage est la meilleure docteur que j'ai eu la chance de rencontrer de toute ma vie. Je la recommande à quiconque veut être bien soigné. Elle m'a littéralement sauvé la vie. Tout ce que j'ai eu à faire pour être bien soigné a été d'être honnête. J'ai répondu à ses questions de mon mieux sens mentir et sens rien lui cacher. De ce fait elle a émis le bon diagnostic prescrit les bons médicaments et donnée les meilleurs conseils pour une guérison qui dure dans le temps. Je ne pourrai jamais la remercier assez pour ce qu'elle a fait. J'espère la revoir un de ces jours pour lui dire encore une fois qu'elle merveilleux travail elle a fait.

Lauren K.

I can’t stand this clinic. I’m sure they will use ChatGPT to write some sort of “I’m sorry you’ve had this experience" but will they do anything to actually improve? Doubtful.

The docs here are A+. I’m a patient of Dr. Watson & he is excellent. I just wish he worked at a different clinic. Despite having excellent doctors, I still give the clinic 1 star. That’s how bad it is.

The WELL Health POINT GREY LOCATION is a deeply frustrating place to deal with. 1st, you cannot email the clinic. You also can't leave a voicemail. Try calling! You’re taken through a complicated phone tree, only to find that the phone lines close hours before the clinic does. If you have an appointment and need to call beforehand, too bad. You’re out of luck and the phone lines close for an hour lunch which has never made sense to me because the 3 staff behind the desk you cannot reach, and do nothing anyway. They break from nothing to do nothing.

Referral requests: NIGHTMARE. I’ve had to ask 3 separate times to be RE-referred to my current endocrinologist. Still hasn’t gone through. Meanwhile, I get emails from the endo's office saying they still haven’t received anything & I’m unable to book an appnt. with them. I can't receive the care I need. There is no way to follow up with WELL Health except by calling the clinic, a phone line which is almost always closed.

All visits begin with a mandatory self check-in on a germy touchpad. No human interaction except observation by 3 people behind the front desk, While I do the work, they watch. You have to type your name, phone # address, email, & health # EVERY time, even though you’re standing in front of these 3 people behind the front desk, still doing nothing. If you ask if THEY can check you in, they say no. Once, I didn’t have my wallet & asked if someone could help me check in. She looked up my medical # on their computer just so I could type it into the machine myself. Why not just check me in directly? I sat down to wait, & now there were 4 of us in the clinic doing nothing (me in the waiting room & 3 behind the desk).

I’ve also had repeated issues booking appnts. Dr. Watson has occasionally booked appnts for me directly, which is amazing - above & beyond. Other times he has asked me to book follow-ups myself. So upon leaving, I pass the front desk, follow his directions, & the staff refuse. They tell me I must go online. So I go online & try to book the physical Dr. Watson requested: a 40-minute appnt. BUT only 15-minute options are available. So, I call. The lines are closed. Yay. It’s a long weekend. Woohoo. I wait 4 days, finally get through, & they say they still cannot help me because it has to be done online. I explain again that I’m trying to book a 40-minute physical. Then suddenly they say, “Oh, THOSE ones have to be booked with us,” & they book it for me on over the phone. Why was I told otherwise multiple times? Punchline folks: they CAN book appointments. But they won't, except when they will!? Make it make sense!

Another time I tried to book a pap. I was told that could only be done online. I went online & the Dr I was told to book with didn’t show up as an option. I phoned back the next day. They said, “Oh, must be a computer glitch,” & then booked it for me by phone. Again: why all the unnecessary back & forth?

There is clearly a push toward automation here, but it comes at the cost of basic functionality & patient support. It’s infuriating to deal with a clinic where 3 staff members watch you struggle through systems that do not work and refuse to help you in person OR over the phone. I only continue to go here because it’s impossible to find a doctor in Vancouver. Otherwise I would have left long ago.

UPDATE TO MY UPDATE: At first, WHMC replied here without reading my review (as predicted). When I wrote that as an update, they THEN read my review and edited THEIR response (head shake). I emailed them in detail at their invitation, and have heard nothing, of course. The erratic and disorganized service (or lack thereof) continues...

mahdieh P.

Dr. Goldberg is one of the most patient, attentive, and responsible doctors I’ve ever met. She listens carefully to concerns and explains everything with great clarity and empathy. I’ve always received accurate diagnoses from her, both for myself and my children. In my opinion, she has every quality one could hope for in a great physician

Wendy K.

Dr Watson, and the MOA staff at WellHealth West Point Grey are very personable and helpful
They are compassionate, pay attention to details, and are very accommodating

I am extremely happy to have been included as a patient with this practice, along with my mom and child

Dilys H.

Excellent care from Dr Watson. My daughter and I are new patients since our GP at his practice. is no longer practicing. Thank you!

Stephanie A.

Dr. Goldberg and Maharaj are the best physicians because they are knowledgeable, caring and most of all, LISTEN!

Enjy F.

Some of the people that answer the phones are really inconsiderate, unkind and unprofessional to say the least. The lady literally told me, it was bad planning that my son got sick and needs a Flovent prescription renewal today. Horrible experience. What is wrong with humanity?!
You should hire people in the health care who actually care.

Ellizebeth C.

Excellent clinic great doctors and the staff are very nice.
Elizabeth Charlwood.